Thank you for shopping at ARCACOUSTICS. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
Custom items, unless clearly defective, cannot be returned. Any return of stock (non-custom) items must have a pre-authorized ARCACOUSTICS RETURN TRANSFER AUTHORIZATION (RTA) FORM. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. A 25% restocking fee applies to all returned items. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Any item sent back to ARCACOUSTICS without a pre-authorized RTA form will not be received or accepted. You may request an RTA form by contacting us at info@arcacoustics.com.
2. Refunds
Custom items, unless clearly defective, will not be refunded. For the refund of stock items, once we receive your item with the pre-approved RTA, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Contact Us
If you have any questions on how to return your item to us, contact us.